PMI Agile Certified Practitioner (ACP) Practice Exam

The process of ensuring customer satisfaction with the final product is known as?

1. Validation

2. Testing

3. Review

4. Assessment

The correct answer is: Validation

The process of ensuring customer satisfaction with the final product is known as validation. Validation involves confirming that the product meets the intended use and fulfills the needs and expectations of the customer. It is a crucial phase in product development, especially in agile methodologies, where customer feedback is integral to the process. This is where the development team works closely with stakeholders to ensure that the delivered product aligns with their requirements and delivers value. In the context of agile, validation often occurs through iterative testing and feedback cycles, allowing teams to make necessary adjustments based on customer input. This continuous feedback loop is key to ensuring that the final product is not only functional but also resonates with the end user's needs and desires. While testing is an important part of quality assurance that focuses on identifying defects and ensuring the product works as intended, it does not explicitly confirm customer satisfaction. Reviews typically involve evaluating the progress or functionality of the product, but they may not focus exclusively on customer satisfaction. Assessment generally refers to a broader evaluation process that may include measuring performance, but it does not specifically denote the final confirmation of customer satisfaction with the completed product. Thus, validation is the most precise term related to ensuring satisfaction with the final outcome.