PMI Agile Certified Practitioner (ACP) Practice Exam

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What does root cause analysis aim to achieve?

To find effective solutions to superficial problems
To analyze team dynamics in Agile projects
To understand the fundamental problem that caused an issue
To prioritize risks based on their surface-level symptoms

The correct answer is: To understand the fundamental problem that caused an issue

Root cause analysis focuses on identifying the underlying cause of a problem or issue rather than addressing its symptoms. The primary aim is to dig deep into the problem's origin, allowing teams to understand what led to the issue in the first place. By uncovering the fundamental problems, organizations can implement effective solutions that not only resolve the current issue but also prevent it from recurring in the future. This approach contrasts with other methods that may only deal with superficial aspects of problems. For instance, finding solutions for surface-level symptoms might provide temporary relief but does not address the root of the problem, risking its reappearance. Similarly, analyzing team dynamics or prioritizing risks based solely on symptoms does not capture the essence of what led to the problems, and therefore may be less effective in fostering genuine improvement and sustainable progress in Agile projects. By focusing on understanding the core issue, root cause analysis enables teams to create lasting change, improve processes, and enhance overall project outcomes.