PMI Agile Certified Practitioner (ACP) Practice Exam

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Which principle underlines the importance of customer collaboration in Agile methodologies?

Customer satisfaction through early and continuous delivery
Regular customer feedback
Strong contractual relationships
Iterative design changes

The correct answer is: Customer satisfaction through early and continuous delivery

The principle that highlights the importance of customer collaboration in Agile methodologies is centered on customer satisfaction achieved through early and continuous delivery of valuable software. This emphasizes the Agile belief that the ultimate measure of progress is delivering working features that provide value to the customer. By engaging the customer early and continuously, Agile teams ensure that the product evolves based on actual user needs and feedback, fostering a collaborative relationship. In this context, customer collaboration is not merely about getting feedback but about creating a partnership where the customer is actively involved throughout the development process. This ongoing interaction helps ensure that what is being built aligns closely with customer expectations, leading to higher satisfaction and better outcomes. While regular customer feedback is indeed important, it is one aspect of a broader principle that emphasizes the value of delivering working software frequently and involving the customer in that process. Strong contractual relationships and iterative design changes do not address the core philosophy of Agile that prioritizes direct customer collaboration and value delivery.