PMI Agile Certified Practitioner (ACP) Practice Exam

Who is considered the Customer in an Agile context?

1. The project manager overseeing the development

2. The actual end-user or a representative defining and prioritizing business value

3. The entire development team contributing to the project

4. The stakeholders who provide financial backing

The correct answer is: The actual end-user or a representative defining and prioritizing business value

In an Agile context, the Customer is primarily understood as the actual end-user or a representative who defines and prioritizes business value. This individual or group has firsthand knowledge of the problems that need solving and the features that will deliver the most value. In Agile methodologies, their input is essential for determining which tasks, features, or enhancements should be prioritized in development, making them a key player in the iterative process of product development. The role of the Customer encompasses not just providing requirements but actively engaging with the development team throughout the project. This includes refining the backlog, participating in sprint reviews, and providing feedback on completed work. Their involvement ensures that the development aligns closely with user needs and business objectives, which is a core principle of Agile focused on delivering customer satisfaction through early and continuous delivery of valuable software. The other roles mentioned, such as project managers and stakeholders, while important, do not fulfill the primary responsibility attributed to the Customer in Agile. Project managers typically focus on facilitation, team dynamics, and resource allocation rather than direct input on business value. Development team members contribute to the project through execution and collaboration, but they are not the ones defining customer needs or prioritizing features. Stakeholders, although significant in a financial sense, might not represent the